This Privacy Policy explains how viwin96 collects, uses, stores, and protects the personal data of Members using the viwin96 platform. Your privacy matters to us and we are committed to handling your data responsibly.
Last updated: June 2026viwin96 protects your personal data with 256-bit SSL encryption and strict internal access controls. Your data is never sold to third parties for marketing.
viwin96 does not sell, rent, or trade your personal information to unaffiliated third parties for their own commercial purposes. Period.
You have the right to access, correct, and request deletion of your personal data held by viwin96, subject to legal retention obligations.
viwin96 collects only the personal data that is necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations.
As part of anti-money laundering obligations, viwin96 may verify your identity and the source of funds. This is a legal requirement, not optional.
viwin96 uses cookies to operate the platform and improve your experience. You can manage non-essential cookie preferences through your browser settings.
Summary: viwin96 collects personal data to operate its platform, verify Members, process payments, prevent fraud, and comply with applicable law. viwin96 does not sell your data. You have rights over your data. This Policy explains everything in full below.
1.1 This Privacy Policy ("Policy") describes how viwin96 ("the Company," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal data of individuals ("Members," "you," or "your") who register for or use the viwin96 online gaming platform accessible at viwin96.net and any associated web or mobile interfaces (collectively, "the Platform").
1.2 viwin96 is committed to protecting the privacy of its Members and to handling personal data responsibly, transparently, and in accordance with applicable data protection law. This Policy is intended to be readable and informative — not a document designed to obscure how your data is used.
1.3 By registering a viwin96 account, logging in, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the viwin96 Platform.
1.4 This Policy should be read in conjunction with the viwin96 Terms & Conditions. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
2.1 viwin96 collects personal data through multiple channels, including during account registration, through your use of the Platform, through payment processing, and through communications with our support team. The categories of personal data we collect include:
| Data Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, nationality, copy of government-issued identity document (MyKad or passport for Malaysian Members) |
| Contact Data | Email address, mobile phone number, residential address (city, state, postcode) |
| Account Data | Username, encrypted password, account preferences, communication preferences, self-exclusion status |
| Financial Data | Payment method details (masked), transaction history, deposit and withdrawal records, all denominated in MYR |
| Technical Data | IP address, browser type and version, device identifiers, operating system, session timestamps, login history |
| Usage Data | Pages visited, games played, bets placed, session duration, features accessed on the viwin96 Platform |
| Communications Data | Records of live chat conversations, support emails, complaint submissions, and any other correspondence with viwin96 |
2.2 viwin96 does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless specifically required by law or for the purposes of responsible gaming (for example, where a Member discloses a gambling-related health concern when requesting self-exclusion). Such data, where collected, is handled with additional care and disclosed only to the extent strictly necessary.
2.3 viwin96 does not knowingly collect personal data from individuals under the age of 21. Where viwin96 determines that an account has been registered by a person under 21, the account will be closed immediately and data will be deleted in accordance with applicable law.
3.1 viwin96 uses the personal data it collects for the following purposes:
viwin96 does not use your personal data to make fully automated decisions that produce legal effects or similarly significant effects without human review, except where required or permitted by law.
4.1 viwin96 processes your personal data on the following legal bases:
5.1 viwin96 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. Personal data is shared only in the following limited circumstances:
5.2 All third parties with whom viwin96 shares personal data are required to maintain the security of such data and to use it only for the purpose for which it was shared. viwin96 does not permit third-party processors to use Member data for their own unrelated purposes.
6.1 The viwin96 Platform uses cookies and similar tracking technologies (collectively, "Cookies") to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. The following Cookie categories are used:
6.2 You can manage or disable non-essential Cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the viwin96 Platform. Instructions for managing cookies in common browsers are available through your browser's help documentation.
7.1 viwin96 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to legal retention requirements. The following retention principles apply:
7.2 Where personal data is no longer required, viwin96 will securely delete or anonymise it in accordance with industry-standard data destruction practices.
8.1 viwin96 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 notwithstanding the above security measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. viwin96 cannot provide an absolute guarantee against all possible threats. Members are encouraged to use strong, unique passwords and to enable 2FA on their viwin96 account.
If you suspect that your viwin96 account has been accessed without your authorisation, change your password immediately and contact viwin96 support at [email protected].
9.1 Subject to applicable law and certain legal exceptions, you have the following rights in relation to your personal data held by viwin96:
9.2 To exercise any of the above rights, please contact viwin96 data support at [email protected]. viwin96 will respond to all valid requests within thirty (30) days, subject to identity verification. Certain rights may be limited where exercising them would conflict with viwin96's legal obligations.
10.1 The viwin96 Platform is strictly for adults aged 21 years and above. viwin96 does not knowingly collect, use, or disclose personal data from persons under the age of 21. If viwin96 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed.
10.2 If you are a parent or guardian and believe that a person under 21 in your care has registered a viwin96 account or provided personal data to viwin96, please contact us immediately at [email protected] so that we may take appropriate action.
11.1 The viwin96 Platform is operated for the Malaysian market, and personal data is processed primarily within Malaysia. Where it is necessary to transfer personal data to service providers located outside of Malaysia, viwin96 ensures that appropriate safeguards are in place to protect the data in accordance with applicable data protection standards, including contractual data processing agreements with the relevant recipients.
11.2 By using the viwin96 Platform, you acknowledge and consent to such transfers where they are necessary for the operation of the Platform and are subject to appropriate safeguards as described in this section.
12.1 viwin96 reserves the right to update or amend this Privacy Policy at any time. The "Last updated" date at the top of this page reflects the most recent revision. Where a material change is made, viwin96 will use reasonable efforts to notify registered Members via email. Your continued use of the viwin96 Platform following the posting of an amended Policy constitutes your acceptance of the revised Policy.
12.2 It is your responsibility to review this Policy periodically. If you do not accept the amended Policy, you must cease using the Platform and contact support to close your account.
13.1 For any queries, concerns, or requests regarding this Privacy Policy or the personal data viwin96 holds about you, please contact our support team. We aim to acknowledge all data-related enquiries within two (2) business days and to resolve them within thirty (30) calendar days.
13.2 Contact email: [email protected] (plain text — not a clickable link)
13.3 viwin96 takes data privacy concerns seriously. If you are not satisfied with our response to your enquiry, you may have the right to lodge a complaint with an applicable data protection supervisory authority in your jurisdiction.
Our support team is available 24/7. Check our FAQ for common queries.
Visit the viwin96 FAQ21+ only. Please gamble responsibly. viwin96 is committed to protecting your privacy.